At Pierre Cardin Pakistan, we understand that sometimes a product may not meet your expectations or you may simply change your mind. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.
7 Days Exchange Policy
We offer a 7- day exchange policy, starting from the day you receive your item. This means you have 7 days to request a return and send the item back to us. it will take 7-10 days to processes your exchange after receiving back our products.
Eligibility for Exchange
To be eligible for a return, the item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unworn or unused.
- The item must have all tags attached.
- The item must be in its original packaging.
Please note that you will also need to provide the receipt or proof of purchase.
In case of order cancellation, we can refund the amount as a coupon.
Damaged, Broken, Leaked, Incorrect, or Missing Items
Even though we take utmost care in securely packing your orders, some beauty products are delicate and may get damaged during transit. In such cases:
Complaint Timeline
Report any damaged, broken, leaking, incorrect, or missing items within 3 hours of delivery. Claims submitted after this time may not be entertained.
Verification Requirements
A clear photo of the order invoice is mandatory.
Depending on the issue, we may also request:
- Photos of the product
- Photos of the packaging
- Unboxing video (if available)
Resolution Process
Once your claim is reviewed and verified within 48 hours, we will initiate compensation.
Compensation will be provided in the form of a store voucher equivalent to the value of the damaged, missing, or incorrect product.
Voucher credit can be used to place a new order on our website.
Important: Items must be unused, sealed, and in original packaging. Claims may be rejected if products are opened, used, damaged, or tampered with.
